Our refund

policy

Please read carefully to understand our strict refund policies. We aim for full transparency.

Last updated: June 2026

1. Standard Refund Policy

We do not offer standard refunds. Because GhostMe provides immediate access to server resources and generates costs via third-party AI APIs the moment you begin using it, all purchases are considered final and non-refundable.

• Subscription purchases and renewals are non-refundable.
• Top-up credit packs are non-refundable, regardless of whether the credits have been used.

2. Exceptional Circumstances

We understand that technical issues can occasionally occur. Exceptional circumstances may be reviewed individually at GhostMe's sole discretion. Such circumstances may include:

• Severe, documented technical failures that prevent the application from functioning entirely for your system, which our support team is unable to resolve.
• Duplicate charges resulting from a payment processing error.

3. How to Request an Exception Review

If you believe your situation qualifies as an exceptional circumstance, please send an email to ghostmesupport@gmail.com with the subject line Refund Exception Request within 7 days of your purchase. Include:

• Your registered email address
• Your order ID or transaction reference
• A detailed explanation of the issue, including system specifications and screenshots if applicable.

Our team will review your request and respond within 3 business days.

4. Plan Downgrades & Cancellations

You may cancel or downgrade your subscription at any time. The cancellation or downgrade will take effect at the end of your current billing cycle. You will retain access to your plan's features and credits until the cycle ends. No pro-rated refunds are provided for mid-cycle cancellations.

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